Manage a subscription, trial, and billing history

Where to manage Premium

• For a subscription purchased on the web, open Settings, then Billing. You can schedule cancellation at the end of the current period or keep a cancellation from taking effect.
• For a subscription purchased on iPhone or Android, manage or cancel it through the App Store or Google Play account that made the purchase.
• Use Restore purchases in the mobile Billing screen when an active store purchase is not reflected in Navio.

Trial and cancellation

The 14-day free trial belongs to Premium Annual. Three days before it ends, Navio emails you the date and the amount. Cancel before the trial ends to prevent the annual charge. A trial started in the App Store or Google Play is managed in that store's subscription settings instead. After cancellation is scheduled, Premium remains active through the displayed trial or billing-period end.

Receipts and history

Refunds: ask within 30 days of a web charge and it is refunded in full, once per customer. Write to support@naviotravel.com from the account email. App Store and Google Play purchases are refunded through the store that took the payment.

Web charges appear in Navio's billing history when available. App Store and Google Play charges remain in the purchase history for that store. If a charge looks wrong, contact support@naviotravel.com with the account email, date, amount, and payment provider. Do not send a full card number.